Digital Transformation for Knowledge Management in Practice: A Case Study in the Public Sector
DOI:
https://doi.org/10.33304/revinv.v18n1-2023007Keywords:
knowledge management, information technology, management information systems, organization and management, case studiesAbstract
The Unidad de Planeación Minero Energética (UPME) In its Digital Transformation Process, has been consolidating efforts to optimize its processes and improve knowledge management in its plans, programs and projects portfolio. This paper aims to illustrate the contrast between knowledge management theory and business practice in public management. The study design was developed under a qualitative descriptive approach, using the case study methodology. The consolidation of theories and practical organizational experiences and their integration with information systems was contemplated. The results suggest the structuring of organizational knowledge as a main source of competitive advantages. However, knowledge must be organized and standardized to achieve a company's strategic objectives; So, it is necessary to have knowledge management processes and facilitators such as information technologies and control mechanisms. It was concluded that management, organization and leadership play a fundamental role in these practices.Downloads
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