Identification of the need for a merchandise traceability system in Mexico’s customs warehouses

Abstract

This research aimed to identify the need for a merchandise traceability system in bonded warehouses in Mexico for seized and abandoned goods. This system would indicate their location in real-time and eliminate missing goods to improve resource management within the bonded warehouse. To gain a detailed understanding of the current situation, a qualitative descriptive research study was conducted as a case study in the customs bonded warehouse of Nuevo Laredo, Tamaulipas. Interviews with personnel were used as the primary instrument, and the information was analyzed using a data matrix. This analysis revealed several issues: an optimal warehouse management system, more electronic systems in warehouse processes, and a technological solution to enable goods traceability. In this context, RFID (Radio Frequency Identification) technology emerges as a promising implementation option.